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• All Fee rules as given in the Fee Card shall remain applicable.
• The Fee deposited through Credit Card/Debit Card/Net Banking will normally reach the Rocksfordz account after 1-2 days. It is the sole responsibility of the candidate to ensure that fee is deposited well in time. Rocksfordz shall not be responsible for any not settled fee payment due to any reason. Rocksfordz also shall not be responsible if the payment is refused or declined by the credit/debit card supplier for any reason.
In case of any technical issue due to which the payment gets deducted from the payer's account and does not show in our official Illumine App but the payment gateway service clearly mentions the confirmed settlement thereafter the School's account receives the payment. We manually submit the payment in our Illumine App. It should take 7-10 working days for the payment to be credited in School's account.
If double payment happens and the payment gateway service clearly mentions it, the school will refund the payment after the School's account receives payment. Which should take 7-10 working days for the back payment, or we can adjust the amount to the next month's fee as per the Payer's request.
In all other cases where there is a discrepancy in the fee paid, the parent has to directly contact Rocksfordz, and the Rocksfordz’ decision would be final.
Email: support@rocksfordz.com
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Full Address
HIG-A-40, Dr. AS Rao Nagar Rd, ECIL, Gokul Nagar, Post, Secunderabad, Telangana , India 500062
